Good evening

Client Comments

These are a few of the many great comments we receive from our clients every month.

May 2022 

“Thank you for an excellent journey through the process of generating a meaningful and tailored will, giving us peace of mind for the future of our family.”

“Louis was brilliant. Couldn't fault him. Always reliable and was there when needed.”

“Excellent, professional service - as a client I felt confident and in safe hands.”

April 2022 

“Gary was brilliant, down to earth and spoke a language we could understand.”

“Elizabeth was fantastic at dealing with us - especially when we were stressed to the max!”

“I felt I was in very safe hands - straight-talking but compassionate.”

March 2022 

“Your efforts to get this over the line can't be overstated and I would like to express my warmest thanks.”

“I was treated with respect at all times - everything solved expertly and quickly, the service I received left me completely satisfied.”

“We love the human touch - you are able to be light hearted whilst undertaking thoroughly serious business very professionally.”

February 2022 

“Delighted and grateful for the help, advice and support. Can't speak highly enough and would highly recommend.”

“Kept me updated and responded to my calls promptly. Would definitely use again.”

“Thank you so much from the bottom of my heart for helping out with this. Words do not describe the relief of it all.”

January 2022

“I was very happy with the service I received and confident that any future questions will be dealt with efficiently.”

“Very happy with the work and responsiveness. Proactive, pleasant and understanding of our concerns.”

“Brilliant service, quick responses, always cheerful, service felt very personal.”

December 2022

“Thank you Alex for helping with our wills, you took away all the concerns and uncertainty.”

“Excellent service. Professional, prompt and personable/pragmatic advice, Cindy really helped me through a tough divorce.”

“I can say without hesitation that Mr Bailey's work with us has been professional, understanding and helpful, all with a sense of humour which goes a long way.”

November 2021

"Once again Kellie, Robina and the team did a fantastic job. It's so reassuring to have the support of such a professional team behind you, at what can be quite a stressful time. Thank you so much."

"Adam & Mena provided superlative service - totally professional, speedy, responsive and always pleasant to work with. We would recommend them unreservedly - a dream team."

"I felt fully supported, Frances was friendly and meticulous, always available for guidance and advice. I would not hesitate to recommend the firm."

October 2021

"The level of service provided was absolutely fantastic, we have nothing but good words to say about every part of the process."

"Jas, you were extremely kind and patient with all my queries and stresses! I really appreciate everything you did." 

"Lisa, we’ve used you so many times you feel like part of the family! Excellent work - Thank you."

September 2021

"The service was exemplary and helpful when needed and very prompt."

"Very efficient and good communication. Someone always got back to me quickly, even if someone else was away." 

"Megan was an absolute star, we appreciate all her hard work."

August 2021

"Ayesha was delightful, knowledgeable and confident."

"We were delighted with the level of service and the staff were so friendly."

"Excellent prompt service - especially in trying times with COVID."

July 2021

"Yasmine & Madison - thank you for all your help. I have completed the questionnaire and, basically, I have given you 5 stars!"

"Continue with your professionalism and great value services. Thank you!"

"Lauren is excellent and a credit to your company. I simply cannot fault her dedication, professionalism and conduct."

June 2021

"Jodie, your customer service was world class. I cannot praise you enough."

"We were kept up to date very well. Everything went smoothly and the process was very quick! We would definitely recommend ABD to others."

"I was very impressed with the speed, it exceeded my expectations."

May 2021

"In spite of the trying covid times, the staff at ABD were friendly, helpful and polite. A modern business with a true family feel."

"We greatly appreciated the sustained efforts during lockdown and furlough periods to get a complex job done, and the teamwork."

"Adam's service was excellent, he made it easy to understand. His calm, professional approach was amazing."

April 2021

"All of the solicitors we have worked with at ABD have been very approachable and extremely helpful."

"Excellent service, the best experience. Overall, a very professional and caring service. Very proactive."

"Rebecca has been fantastic throughout all the trials and tribulations and really took the time to make sure we fully understood our options at every point." 

March 2021

"The standard of service provided by ABD over a number of years and across a wide range of areas has been excellent. In short, a first class, all round service, everything a client could ask for."

"Thank you for providing such a professional, yet personal service. 100% would recommend." 

"Kellie & Vanessa were fabulous, responding quickly and efficiently to all my emails and questions. Often informing me of where the other solicitors were, which I could then pass on." 

February 2021

"The best testimonial is that we have used Awdry Bailey & Douglas for 33 years."

"Jonathan helped us with a business purchase and we were immediately impressed with his professionalism. Very impressed with the professionalism from everyone at ABD."

"Drawing up a Will and finally deciding to act to appoint LPAs was a daunting task but I was steered through with professionalism and warmth."

January 2021

"An approachable company that brings about a confidence in me where I can sleep at night."

"I wanted to let you know how impressed I have been with the conduct and service I have received from Anna. Anna is different she represents a new breed of solicitors. She is truly client focused with a cool and determined attitude. I wanted to let you know that you have a jewel in your crown and I hope my testimony will act in supporting her development in your firm."

"Pleasantly surprised at reasonable costs and very professional kind staff, especially in what's been a difficult year for everybody."

December 2020

"Cannot fault the service, excellent, best in Wiltshire. Good and honest and know the job well, thank you so much."

"Kellie & Vanessa were excellent. They both worked hard to ensure that our house purchase reached completion as smoothly and promptly as possible."

"We always use ABD for legal services. They are local, friendly, dependable, helpful and professional. 5 star service"

November 2020

"Excellent service as usual, having used yourselves multiple times previously. I always feel I'm on the winning team throughout sale/purchase. Thanks."

"Serena dealt with our purchase of a flat extremely well, she was excellent throughout the whole process. Thank you Serena."

"Due to COVID and the complexity of dealing with matters on behalf of my mother, I have to say the service I received from ABD was outstanding. Thank you." 

October 2020

"We have used ABD for many things, it proves how satisfied we have been with the service we have received every time. Nice company, pleasant people, good value. Thank you."

"I have used Ronna's team for many years for several projects and have recommended ABD to friends and family. All of us have been hugely impressed and relieved that conveyancing can be efficient, friendly, practical and cost effective. Thank you all."

"We were thrilled with the professional and friendly service we received, throughout what was a stressful time, we always felt supported and listened to. I would recommend Nikki to anyone."

September 2020

"We received a very friendly and efficient service. The forms were easy to understand and fill in and all paperwork was well presented. An excellent service in difficult times."

"Larissa was excellent, 10 out of 10. Will be using ABD for all legal work in the future."

"I really liked your online tracking tool. It definitely saved emails/calls and it was reassuring that everything was on track. The receptionist in Chippenham was very welcoming and helpful."

August 2020

"A sincere thank you Emily for all your invaluable help. You made the task of sorting out my late mother's extremely complicated and large estate so much more bearable with your friendliness, encouragement and professionalism."
"Great communication, always quick, clear and concise. We always knew what was happening and Kayleigh instructed us well in the process." 

"We cannot thank you enough Jodie for guiding us through all four purchases and sales. You are a star and a tremendous asset to your firm."

"Brilliant communication, despite lockdown. Many thanks to the team for their hard work and dedication throughout."

July 2020

"We were very impressed with Kayleigh. She kept us updated regularly and guided us through the process. You should definitely sell the service as friendly, efficient and great value for money."

"Without question the best property legal advice we have ever received. Calm, professional and efficient with an excellent support team."

"Really brilliant service from Jodie and Kelly. Kept in the loop and up to speed."

June 2020

"Emily (Windsor) is a delightful and sensitive, whilst professional, member of your team. I could not have wished for anyone better. Thank you so much."

"Lizzy & Linda were fantastic from the start, considering the COVID-19 restrictions. An excellent service."

"No divorce is easy. I was so glad to have Frances looking after my interests. Thank you Frances."

May 2020

"We received excellent service from Kayleigh.  Thank you."

"Our case was dealt with during lockdown and the service was first class. All calls were answered and relayed promptly." 

April 2020

"Emily Windsor provided a very friendly, supportive and efficient service. She is a fantastic advert for ABD. I would not hesitate to recommend her."

"We have used ABD on several occasions and always find them friendly, approachable and professional. Our recent experience involved the sale of a property and despite a lengthy, complicated and frustrating procedure, thanks to Ellie and Nichole we got there in the end. Thank you."

March 2020

"The positive outcome was well beyond my expectations and I would not hesitate to recommend you."

"I really felt I had to say what an amazing experience I have had with ABD and as such made the decision to instruct you on other matters."

February 2020

"I had fantastic service throughout."

"I was extremely pleased with the service I received. Everything was clear and concise and dealt with quickly."

"We had very good service, cannot fault it."

January 2020

"The service we received was thorough, courteous and professional. Highly recommend."

"ABD is ever reliable, great friendly service. Have recommended to friends."

"Good professional service, dealing with issues quickly, efficiently and thoroughly."

December 2019

"The communication and level of care was brilliant."

"A great service from day one!"

"A very professional and friendly service. Excellent value for money. I could not find any fault and would thoroughly recommend."

November 2019

"Nice to speak to people who listen and understand and therefore can help."

"From initial interview through to completion all contacts at ABD were approachable, open and honest. We would whole heartedly recommend."

"We found ABD a very professional and caring service. Incredibly helpful, efficient and friendly, We would not hesitate to recommend."

October 2019

"Awdry Bailey & Douglas have been professional and supportive. A great help."

"Efficient, professional and friendly. Excellent firm and easy to work with."

"An absolute pleasure to deal with, kept up to date at all time. A very efficient company to deal with."

September 2019

"The service from start to finish was outstanding. The proactive approach ensured our sale was done in the timescale required. Thank you."

"People are very friendly and happy to help."

"Couldn't have had any better service. We have dealt with several areas within ABD, all excellent."

August 2019

"The service was swift and accurate with a pleasant welcome when visiting the office."

"I always recommend ABD as I have always found them supportive, efficient and effective."

July 2019

"Everyone who dealt with us was extremely polite and listened to our needs before trying to help."

"Just amazing first class service."

June 2019

"It was super efficient at all times, from reception to full completion."

"Excellent service, friendly and personal."

May 2019

"A very friendly and efficient service on a totally professional level."

"Amazing first class service from start to finish, very helpful staff. Very prompt responses to questions."

April 2019

"Through excellent service for a house sale, I decided to contact you for updating Will and POA and was equally impressed."

"We have used ABD several times over the past few years and have been extremely happy with the service provided on every level. Friendly, knowledgeable staff, an absolute winner!"

"The service was so good. You made a stressful situation unstressful so thank you."

March 2019

"All staff encountered at ABD were friendly and acted in a professional and thoroughly efficient manner."

"Extremely good level of service. Went above and beyond helping with any issues with buyer and vendor. Highly recommended."

"Service has been exceptional a credit to all staff involved. Very speedy service on buying my current property."

February 2019

"A great service from start to finish, thank you."

"I found you very professional, caring and efficient and I was very pleased."

"We were very impressed with the service received and wouldn't go anywhere else for legal services in future now." 

January 2019

"Keep up the good work. We have no suggestions as you 've done a fabulous job. Thank you."

"We have used your services before and wanted to use them again because we have experienced very helpful advice and service. Keep up the high standard of service and helpful, approachable quality of staff." 

December 2018

"Service was excellent."

"Very pleased with service, very friendly approachable staff."

"We very much appreciated the high level of support and understanding given to our personal situation. Thank you." 

November 2018

"I have used ABD 6 times previously and always impressed with the level of efficiency received."

"Excellent service. Professional and friendly. Good communication throughout the process." 

October 2018

"I don't think ABD could improve! I find all dealings with ABD exceptional. ABD will always be my first choice in legal matters and I will highly recommend."

"Brilliant service provided by a team that really cares!" 

September 2018

"We believe there is no room for improvement as everything was handled in a very professional courteous and friendly manner. Thank you." 

August 2018

"We were very pleased with the speed and level of professionalism - it made a complicated process simple to complete."

"Outstanding service. A pleasure to do business with. Efficient, thorough personal service." 

July 2018

"Have used ABD now on a number of occasions, each time they are professional and efficient. We are very confident in using their services and would (and do) thoroughly recommend them."

"Always efficient & professional - easy to talk to, a great company to do business with. Always an excellent service." 

June 2018

"ABD were fantastic, the level of professionalism was impressive. We will definitely use you again in the future. The staff are so friendly, we are very happy customers."

"The personal touch is whats makes a difference. It has."

"ABD were fantastic, the level of professionalism was impressive. We will definitely use you again in the future. The staff are so friendly, we are very happy customers." 

May 2018

"I was very impressed by the professional, kind and supportive nature of all of the team. Thank you so much!"

"Thank you so much for all your help and advice when writing my will. The service and advice you offered was clear and extensive, which I am most grateful for. I would highly recommend your exemplary service." 

April 2018

"I have always received outstanding service and excellent advice."

"We have always had excellent service from ABD. Always business like but friendly and efficient." 

March 2018

"This is the fifth time I have used ABD for conveyancing and I have always been satisfied with the service I've received - professional, friendly & efficient."

"Excellent service! Thorough and reassuring throughout the whole process." 

February 2018

"Outstanding service with excellent support."

"It was a personal and very professional service, so we felt prioritised and confident in outcomes and advice." 

January 2018

"Excellent and friendly service. Always willing to listen. Very efficient production of paperwork."

"Professional, friendly, highly efficient conveyancing. Always ahead of the game and meticulous. Many thanks for a brilliant service."